Boston Consulting Group (BCG)

Boston Consulting Group is a global management consulting and strategy firm. Its consumer AI research — including the AI Disruption Index classifying retail as "breached" — makes it a primary intelligence source for retail AI strategy. BCG employs more than 30,000 people globally and generates annual revenue estimated above $12 billion, with its consumer and retail practice among its largest by sector. The Henderson Institute, BCG's internal research arm, produces primary quantitative research that is frequently used by both retailers and investors as an independent data point on AI's commercial trajectory.

First mentioned: April 2026